Refund Policy
Refund Policy – 111 Giaodienshield
Our Commitment to You
At 111 Giaodienshield, we aim to provide high-quality Trees & Shrubs and a reliable shopping experience. We understand that there may be situations where you need to request a refund, and this policy outlines how we handle those requests to ensure fairness and transparency.
Eligibility for Refunds
To qualify for a refund, please ensure the following conditions are met:
- Time Frame: Refund requests must be submitted within 30 days of receiving your order.
- Condition: Items must be unworn, unwashed, and returned in original condition with all tags and packaging included.
- Proof of Purchase: A valid order confirmation or receipt must be provided.
Non-Refundable Items
The following items are not eligible for refunds:
- Sale or clearance items
- Customized or personalized items
- Gift cards
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our support team at support@111.giaodienshield.com with your order number and the reason for your request.
- Approval: Once reviewed, our team will provide return instructions and a return authorization if eligible.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or an error occurred in your order.
Processing Refunds
After we receive and inspect your returned item:
- You will be notified whether your refund has been approved or denied.
- If approved, the refund will be issued to your original payment method within 7–14 business days.
Exchanges
Exchanges are only available for defective or damaged items.
To request an exchange for the same product, contact us at:
📧 support@111.giaodienshield.com
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or statement again.
- Contact your credit card provider — processing times may vary.
- If you still need assistance, please reach out to us at support@111.giaodienshield.com.
Contact Us
If you have questions regarding this Refund Policy, please reach out to us at:
📧 support@111.giaodienshield.com